Privacy policy

1. Who we are

Channel Changers Limited ("Channel Changers", "we", "us") is an AI studio for television and brands. We are the controller of the personal data described in this policy.

Channel Changers Limited is registered in England and Wales, company number 16423146. Registered office: The Old Council Chambers, Halford Street, Tamworth, Staffordshire, B79 7RB.

For anything to do with your data, email sam@channelchangers.co.

2. When you book a call

Our booking page asks for:

• Your name and email address (required)
• Your company (optional)
• What you are working on (optional, in your own words)
• The type of call and the date and time you choose

The booking also carries how you found us, if your browser noted it (see section 5): the campaign tags on the link you arrived by and/or the website that sent you, and the page you landed on.

We use these details to create the meeting in our Google Calendar, send you a calendar invitation with a Google Meet link and a reminder, and prepare for the conversation. The booking page reads our calendar to show free times, but it does not store your details itself: they go straight into the calendar event. We may also note the conversation in our own client records so we can follow up.

Our lawful basis is taking steps at your request before a possible contract, and our legitimate interest in replying to people who contact us about work.

3. When you email us

If you email us, we receive your email address, your name as it appears in your email, and whatever you choose to write or attach. We use it to reply and, if we work together, to run the project. Our lawful basis is our legitimate interest in answering enquiries, or the performance of a contract with you or your organisation.

4. When you subscribe to our newsletter

If you sign up on our subscribe page, we collect:

• Your email address (required), to send the newsletter
• Your name and company (optional), to personalise it
• A consent record: when you signed up, which newsletters and options you chose, the policy version you agreed to, and your IP address and browser type at that moment

Our lawful basis is your consent. You can withdraw it at any time with the one-click unsubscribe link in every email.

5. When you visit the website

The public pages of this website do not set cookies and do not use analytics, advertising or tracking tools. Like any website, our hosting provider automatically receives technical information when your browser requests a page, such as your IP address, browser type and the page requested. It is used to deliver the site and keep it secure, and is kept only for a short period.

If you arrive by a tagged link (for example one in our emails, which carries "utm_" tags) or from another website, your browser keeps a note of those tags and/or that website, and the page you landed on, in its session storage for that tab. It stays on your device, is cleared when you close the tab, and is only sent to us if you book a call, so we can see how you found us.

Some parts of each page are loaded from other services: fonts from Google Fonts, and films and images from our Supabase file storage. Those services receive your IP address when your browser fetches them.

6. Who we share data with

We do not sell personal data. We use these service providers to run the business:

• Google: calendar, video calls, email and fonts
• Vercel: website hosting
• Supabase: database and file storage
• Resend: sending newsletter emails

They process personal data on our behalf under their data processing terms. Some of them process data outside the UK, including in the United States. Where they do, the transfer is covered by UK safeguards such as the UK Extension to the EU-US Data Privacy Framework or the UK International Data Transfer Addendum.

We may also disclose personal data where the law requires it, or to professional advisers such as our accountants and lawyers.

7. How long we keep it

• Bookings and enquiries: up to two years after our last contact, unless we go on to work together
• Client and project records: six years after the project ends, for tax and legal purposes
• Newsletter: while you are subscribed. After you unsubscribe we keep your email address and consent history for three years, so we can show we had your consent, then delete them

8. Your rights

Under UK data protection law you can ask us to:

• give you a copy of the personal data we hold about you
• correct anything that is wrong
• delete your data
• restrict how we use it, or object to our use of it
• send your data to you or someone else in a machine-readable format

Where we rely on your consent, you can withdraw it at any time. To use any of these rights, email sam@channelchangers.co. We will reply within one month.

9. Complaints

If you are unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office, the UK data protection regulator.

10. Changes to this policy

If we change this policy, we will update the date at the top of this page. If a change affects newsletter subscribers, we will tell them by email.